No future events are planned at this time, but you may order recordings of past events.

High Risk Communication - When You May Only Get One Chance
Wednesday, June 27, 2007
2:30 PM - 4:30 PM US Eastern
1:30 PM - 3:30 PM US Central
12:30 PM - 2:30 PM US Mountain
11:30 AM - 1:30 PM US Pacific
6:30 PM - 8:30 PM GMT

Presented by

Dennis L. Conroy, Ph.D.
This will allow you to provide the exact same training and information to those from your organization who were not able to attend the live training event. All virtual training events are recorded (audio and visual), including the question-and-answer session. This recording is available 24/7 over a secure Internet connection for 30 views/visits for up to 6 months following the live event.


There are times in every law enforcement officer's career when one is faced with the decision of whether or not to use deadly force.  The way we communicate in high risk situations can give us options in these stressful and dangerous situations.  Simply put, it is another tool in our bag. 
Join Dennis L. Conroy, Ph.D., as he shares insights and experience gained over 30 years service on the St Paul Police Department (recently retired) combined with 25 years of clinical experience as a Licensed Psychologist. 
Upon completion of this virtual training event the officer will be able to:
  • Describe the foundations of communication;
  • Describe individual ways of hearing, listening, and understanding that result from specific communication patterns;
  • Identify individual communication patterns resulting from high risk situations;
  • Evaluate communication patterns and describe likely interpretive patterns that result; and
  • Redefine their own communication style to ensure communication as intended.
Dennis Conroy will cover these practical and important topics:
  • Officer safety as a primary concern;
  • Effectively using verbal and nonverbal messages;
  • The 6 stages of a nonverbal encounter;
  • Verbal communication:  6 techniques to keep in mind;
  • The 5 things to avoid in high risk situation;
  • Defusing the event;
  • Creating rapport;
  • Defusing techniques:  low, moderate and high risk;
  • and MUCH MORE.

Dr. Dennis Conroy, Licensed Psychologist has recently retired after over 30 years service with the Saint Paul Police Department.  During that time he has had with such diverse assignments as Patrol Officer, Patrol Supervisor, Vice/Narcotics  Investigator, Director of Professional Development Institute, Director of Field Training Program, Communications Center Supervisor, and Juvenile  Officer, Director of Employee Assistance Program.
His clinical experience includes over 25 years working with children, adolescents, and adults with a variety of concerns both individually, as couples, families, and in group settings.  Specific areas of interest and experience  have been stress management, trauma response, hypnosis and work with law enforcement officers. 
For over 25 years he has taught in an upper division collegiate setting.  This experience blends psychology and law enforcement.  Courses taught include Adolescent Psychology, Human Behavior in Law Enforcement, Police Stress, Issues in Adolescent Counseling, Qualitative Research, Case Management in the Human Services, Child Development, Peer Counseling in Law Enforcement, Working With People for Police Leadership, Demographic Influences on Policing and The Psychology of Victims.  Seminars include "High Risk Communications", Anger Management, and "Responding to Crisis in the Workplace" taught on a national scale

He has recently completed a Department of Justice Grant Award and authored a technical manual on the Prevention of Racially Based Policing:  Accountability and Supervision and has written the book Officers At Risk, published by Copperhouse Publishing.  He has authored several journal articles dealing with police stress and responses and has recently completed technical manuals for police chiefs under a Department of Justice Grant entitled "How to Hire a Departmental Psychologist" and "How to Integrate That Psychologist into the Hiring Process".  Dr. Conroy has recently completed a Department of Justice Grant for Recruitment, Hiring and Retention of Community Policing Officers.  The process is designed to identify desirable character traits in police officer and follow through with character based evaluation from the initial hiring process through the entire probationary period.

All you will need to participate is a room in your community large enough to hold all attendees, a speaker phone or similar system, and a computer with an Internet connection.  We have included a form for you to use to distribute to any potential invitees.  You may also want to include the printer friendly version of this page.

If you are not completely satisfied with this virtual training event, just request a full refund of your participation fee - no questions asked.