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Event Details
Transforming Managers Into Better Communicators, Even Leaders
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Wednesday, February 24, 2010
5:00 PM - 6:30 PM GMT
12:00 PM - 1:30 PM US Eastern
11:00 AM - 12:30 PM US Central
10:00 AM - 11:30 AM US Mountain
9:00 AM - 10:30 AM US Pacific

Presented by

James E. Lukaszewski, ABC, APR, Fellow PRSA

Additional Information

Summary

Most managers above the supervisory level consider themselves to be good to excellent communicators.  Those of us who are communicators know that one of the weakest areas in most organizations is communication to employees by managers and supervisors.  Although there are many programs available through different channels to address this weakness, too few genuinely help supervisors become better communicators.  This program is specifically designed to help ensure that participants return to their offices armed with proven communication techniques and strategies they can use to help align all levels of management, employ better communication techniques, and become even better leaders.  This program will address six of the most difficult areas managers and supervisors face daily:
  1. Answering tough, touchy, sensitive questions.
  2. Responding to emotional issues and problems of the workplace, as well as emotional employees.
  3. Establishing an environment of two-way communication between manager/supervisor and workers.
  4. Understanding the communication dynamics of an organization, and how that knowledge can foster better relationships.
  5. Delivering bad news.
  6. Using communication techniques to provide low-key but high-power recognition for employees.
Program Objectives
  • Learn a personal process of positive, constructive communication to help managers become better communicators.
  • Help communicators understand how to better improve the communication skills of managers and supervisors.
  • Provide practical, immediately usable ideas and concepts to help managers and supervisors improve their leadership skills and accomplishments through communication.
  • Unlock personal leadership potential.
Questions This Program Will Answer
  1. How do we get the attention of managers who already think they are "super communicators"?
  2. I think I'm pretty good at doing this already.  What new things can you show me that will help me be even better?
  3. What do I have to know, that I don't know already, that will play an important role in the future of our managers and supervisors?
  4. How much influence can a communicator really have when we're not really operations-oriented?
  5. What are the differences between working with supervisors, managers, and director level and higher executives?
  6. If managers and supervisors have difficulty respecting the communication function, how can I reverse this thinking for their benefit?
  7. How do I break the sad news that an aspiring manager may never be a leader?

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Cancellation Policy

Registrants cancelling 10 days or more before the live program date will receive a full refund, those cancelling less than 10 calendar days from program date will receive a 50 percent refund.

Product Return Policy

All audio recording purchases are final.
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