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Debriefing Hospital Culture Survey Results: A Guide for Facilitators
Friday, March 11, 2011

Presented by

Lori Paine, RN, MS, Director of Patient Safety

Summary

Summary
Measurement of the culture of safety by itself is not enough. The results must be fed back to the organization to stimulate discussions about areas of weakness and solutions for improvement. Because culture resides at the local level, it's important to discuss the results by departments, units and roles. Focusing on group-level data depersonalizes the discussion and fosters actionable ideas for improvement in the context of the local realities of care delivery.
 
More than simply a measuring stick, feedback to respondents at the work-unit level can actually be the first step in improving culture. Hopkins safety researchers have developed a "Culture Debriefer Tool" that provides a structure for reviewing the results with frontline caregivers (not managers) to identify specific areas of concern and obtain insights and recommendations on how to address the issues. Selecting one or two items from the survey results helps to focus the discussion on specific areas for improvement.
 
This program will train facilitators on debriefing unit level frontline staff on how to combine survey feedback with action planning for greatest impact.
 
In addition, a "Culture Debriefer Tool" Template will be provided with the purchase of this training program.
 

Who Should Attend
Individuals chosen to facilitate the debriefing of hospital culture survey results to unit level frontline staff. Individuals are typically chosen from the area department, organization wide Patient Safety or Quality Department, or from the unit itself.
 

About the Speaker
Lori Paine, RN, MS, Director of Patient Safety. Lori Paine leads the strategic planning process for patient safety at the Johns Hopkins Hospital. Ms. Paine facilitates the Hopkins Patient Safety Committee activities, manages the hospital's event reporting system (PSN), oversees the cultural assessment and coordinates the Comprehensive Unit-based Safety Program (Executive Rounds). In addition, Ms. Paine advises hospitals in the U.S. and overseas on how to assess and change hospital culture so that they become safer and provide higher levels of quality of care. Ms. Paine has been with Hopkins since 1988 where she has held various roles in labor and delivery nursing, management, hospital administration, product line development, and work process redesign. She holds a Bachelor's Degree in Nursing from Nazareth College and a Master's degree in Applied Behavioral Science and Change Management from the Johns Hopkins University.

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CD-ROM and Online Multimedia Recording Cancellation Policy: No Refunds.